Terms and Conditions

I. General terms

  • Regulations – these rules and regulations
  • Service – Internet service “Nasi Przodkowie”, operating at: https://www.nasiprzodkowie.com/, related to genealogical activities, research, tourism and issues concerning citizenship of the Republic of Poland.
  • Service Provider – the company “Marcin Polak Nasi Przodkowie” with registered office address: Sienna 9, 70-542 Szczecin, Poland, NIP: 525-291-25-07,
  • Client – any natural person, legal person or organizational unit that is not a legal person, but can acquire rights in its own name, accessing the Site and using the services provided through the Site by the Service Provider.
  • Electronic Communication – Communication between the parties via electronic mail (e-mail) and contact forms available on the website.

II. General Provisions

Familiarization with and acceptance of these Regulations are prerequisites for the establishment of cooperation. These Regulations may be amended or corrected. These Regulations enter into force upon publication on the https://www.nasiprzodkowie.com/ website. Each Client, who is included in the database of nasiprzodkowie.com, will be informed in advance of any changes via e-mail to the e-mail address provided.

The Customer undertakes to familiarize himself with these Regulations after each change. By accepting these Regulations, Customers agree to receive commercial information from https://www.nasiprzodkowie.com/ website electronically to the e-mail address provided, in accordance with the Act of 18 July 2002 on electronic service provision.

III. Offer

Each of the activities we conduct is carried out as an individual order and requires the development of a personalized action plan.

Nasi Przodkowie – Polish Genealogy Research deals with:
a) searching for ancestors, 
b) conducting searches for living relatives in Poland and abroad, 
c) compiling translations of documents,
d) creating family trees,
e) conducting searches for information and documents stationary in archives and digital databases
f) retouching, digitizing and preserving photographs

The final product of the research process will be presented in the form chosen by the client: a piece of information, a database in a program, in graphic or text form. The documentation is delivered by courier to the address specified by the Client.

IV. Orders and lead time

Orders may be placed as follows:
a) by sending a message through the contact form available on the Website (https://www.nasiprzodkowie.com/contact/),
b) by sending a message to the e-mail address available on the Website.

In order to execute an order, it is necessary to meet the following conditions: preliminary analysis of the possibility of execution of the order based on the information obtained from the Client and the expected date of execution of the study, as well as the Client’s acceptance of the valuation of the case. After presenting the client with an individual research plan, possibilities, chances of success, as well as costs, we await the client’s acceptance. After accepting the order, we maintain contact with the Client, informing of the results of each stage of the case. The timing of each order is an individual matter, depending on the dispersal of archival resources and the ability to access historical archives, churches, libraries and museums, as well as official documents and government responses.

V. Payments

The costs of each project are consulted with the client on an ongoing basis and presented for approval. Upon acceptance of the order, the Client pays 100% or 50% for the value of the service (expected value, which may change, of which the Client will be informed) for fees, travel, costs of access to archives, etc. Accepted forms of payment: bank transfer, Google Pay, Apple Pay.

Company Nasi Przodkowie Marcin Polak has the right to suspend the provision of individual services until payment is made, which cannot be the basis for a complaint. Failure to find documents in the document search and a negative decision from the Provincial Office, which are the result of factors beyond the control of Nasi Przodkowie Marcin Polak, are not the basis for a refund.

VI. Complaints

Marcin Polak Nasi Przodkowie Company guarantees to make every effort to ensure that the cooperation between the Customer and the Service Provider is correct and mutually beneficial. A complaint will be recognized if it is filed within one calendar month from the date of shipment of the Final Research Product to the Client:

a) for shipment by mail – the date of filing is the date of the postmark,
b) for delivery by courier company – the date of filing is the date of receipt of the order by that company,
c) for shipment by e-mail – the date of filing is the date of receipt of the e-mail.

Marcin Polak Nasi Przodkowie responds to customer complaints within 14 working days from the date of reporting the problem or data discrepancy. In the event that verification of inconsistencies requires revisiting archival resources, this deadline may be extended. Marcin Polak Nasi Przodkowie o shall not be liable for delays in the execution of the order resulting from the actions of persons or institutions for which the service provider is not responsible (state administration, archives, etc.).

Complaints can also be submitted via the European platform http://ec.europa.eu/consumers/odr In the absence of agreement between the parties on the resolution of the complaint, it would be considered by the locally competent court.

VII. Termination of contract

Either party has the right to terminate the contract by giving 14 days’ notice. To become effective, it should be confirmed by e-mail or in writing. In the event of termination of the contract Nasi Przodkowie Marcin Polak is obliged to return to the Customer the documentation and information provided for the execution of the order. The contract shall be terminated automatically upon completion of each stage of the order execution and in case of the Customer’s unwillingness to continue with the order, which means the lack of consent for further actions. In the event of termination of the contract, any payments made are not refundable.

VIII. Copyright

It is forbidden to use any materials published on the https://www.nasiprzodkowie.com/ website (including photos and descriptions of services rendered) without the written consent of the representatives of Marcin Polak Nasi Przodkowie.